What is your payment schedule?
A deposit of 20% of your total stay is required at the time of booking. The remaining balance is due 30 days prior to arrival.
What additional fees should I expect?
Each reservation includes the following required fees:
- $95.00 booking fee per stay/condo
- $45.00 Accidental Damage Protection Fee (ADPF) per stay/condo
- $1.00 in-room safe fee per day (at select properties)
A departure fee is also required with each reservation, based on unit size:
- 1 BR / 1 BA: $205.00
- 2 BR / 2 BA: $226.00 or $248.00
- 3 BR / 2 BA: $248.00
- 3 BR / 3 BA: $269.00
All rates and charges are subject to change, and to state and local taxes.
What does the Accidental Damage Protection Fee (ADPF) cover?
The ADPF covers up to $1,500 of unintentional damage to the rental condo’s interior that occurs during your stay, provided it’s disclosed to management prior to check-out. Intentional or malicious damage is not covered and will be charged separately.
What is your cancellation policy?
Refund requests must be received in writing at least 30 days prior to your arrival date. The cancellation fee is 20% of the deposit received. Cancellations made within 30 days of arrival forfeit all payments.
Do you offer travel insurance?
Yes. We offer Vacation Rental Insurance through Generali Global Assistance, covering trip cancellation and interruption for things like illness or injury, adverse weather, and other unforeseeable events, along with medical, baggage, and 24/7 emergency assistance coverage. Additional terms and conditions apply, so please read your Description of Coverage carefully.
Coverage questions: call Generali Global Assistance at 866-999-4018.
What time is check-in and check-out?
Check-in begins at 4:00 PM (running until 6:00 PM on busy Saturdays during peak periods, and 5:00 PM the remainder of the time). Check-out is at 10:00 AM or earlier. If your accommodation is ready early, we’re happy to check you in sooner, just leave us your cell number on arrival and enjoy the beach while you wait.
How can I contact the JC Resorts check-in offices?
If you need assistance locating your check-in office or have questions before arrival, please call us. We’re always happy to help.
- Ram Sea Office: 800-535-7776
- Sand Dollar Office: 800-421-6663
Your confirmation email will identify the correct office for your reservation.
How do I get to the JC Resorts offices from Orlando?
Take I-4 West toward Tampa. In Tampa, take I-275 South toward St. Petersburg and use Exit 28. Follow Highway 694 West, also known as Gandy Boulevard and Park Boulevard, for approximately 12 miles toward the beaches. Turn left to travel south on Gulf Boulevard. Refer to your confirmation email for your assigned check-in office.
How do I get to the JC Resorts offices from Tampa?
Take I-275 South toward St. Petersburg and use Exit 28. Follow Highway 694 West, also known as Gandy Boulevard and Park Boulevard, for approximately 12 miles toward the beaches. Turn left to travel south on Gulf Boulevard. Refer to your confirmation email for your assigned check-in office.
How do I get to the JC Resorts offices from South Florida?
Take your preferred route to I-75 and travel north toward the Tampa Bay area. Merge onto I-275 North and cross the Sunshine Skyway Bridge, which requires a toll. Continue through St. Petersburg and use Exit 28. Turn left onto Highway 694 West, also known as Gandy Boulevard and Park Boulevard, and travel approximately 12 miles toward the beaches. Turn left to travel south on Gulf Boulevard. Refer to your confirmation email for your assigned check-in office.
Where do we check in?
Please check your confirmation email. We have two check-in offices on the beach, one at Ram Sea and one at Sand Dollar, and your confirmation will direct you to the correct location. Call us if you have questions.
What if we arrive late?
We offer convenient lockbox pick up at each of our beach offices for late arrivals. Arrivals after 5:00 PM must be confirmed in advance, and late arrival codes change regularly, so please check with the office a day or two before you arrive.
Are late departures possible?
Occasionally, during slower rental periods, we may be able to accommodate a later departure. Please check with our office for availability and pricing, late departures can’t be confirmed until the day before your scheduled departure.
Do we return keys to the office?
Yes, all keys, fobs, and electronic openers must be returned to the office where you received them. Lost or non-returned key charges range from $10 to $75 each, depending on building regulations.
What if we get locked out?
We have someone on call 24 hours a day, 365 days a year. Please contact the after-hours emergency service for the local office where you checked in. Most of our vacation rentals are on keyless entry. The charge for a lockout is $75.00 if it’s due to a lost or missing key or fob.
When do we submit our Guest Rental Agreement?
Guest Rental Agreements, along with deposits, must be received in our office within 14 days of making your reservation. We can’t guarantee a reservation without a deposit and a signed, completed Guest Rental Agreement. Any changes to your agreement must be submitted in writing.
Download the Rental Policy (PDF): https://www.jcresorts.us/wp-content/uploads/rental-agreement-2015.pdf
Are pets allowed?
No, we’re sorry, but pets are not allowed at any JC Resorts property.
How old do you have to be to rent a vacation rental?
You must be at least 25 years of age to book, and a responsible adult 25 or older must be with your party at all times during the stay. We do not rent for parties, functions, “beach week,” or non-family type spring break rentals.
Can I host an event or party?
No. Our properties are reserved for registered guests only and are not available for parties, functions, or large group events.
How many people are allowed in my vacation rental?
Rates are quoted for:
- Two persons (over 12 years of age) in a one-bedroom
- Four persons (over 12 years of age) in a two-bedroom
- Six persons (over 12 years of age) in a three-bedroom
We don’t charge for children 12 and under. Each listing notes the total number of guests the unit sleeps. If you exceed the approved number of persons over 12, the rate is an additional $10 per night per person plus tax. Maximum occupancy limits are strictly enforced, and all guests must be listed on your Guest Rental Agreement. Accommodations and property amenities are for registered guests only.
Is there a minimum stay requirement? Do we check in and out on specific days?
Minimum stays are required during peak seasons and designated holiday periods, and some resorts have year-round minimum stay requirements. Please check the specific rental listing or call our reservations team to confirm arrival and departure days for your property.
Do you offer monthly rentals?
Yes, most accommodations offer monthly rentals. Please check with our reservations staff for availability.
Is parking free? What are the parking rules?
Parking is free, and every accommodation provides at least one parking space (some larger units offer two). No properties allow parking for boats, trailers, campers, RVs, or oversized vehicles, there are nearby marinas that can accommodate boats, trailers, and jet skis. All vehicles must display a valid, current parking permit, which is provided at check-in along with instructions. Parking varies by location and may be assigned or permit-only depending on building regulations.
Can we get extra parking permits?
Parking regulations are strict and space is limited. During slower rental seasons we may be able to accommodate an extra vehicle, but this isn’t possible during peak season and isn’t available at some locations.
Do we need to bring linens and towels?
No. All vacation rentals include appropriate linens for each bed, plus an extra set for units with sleeper sofas, along with bath towels, hand towels, face cloths, and bath mats for each bathroom. We do not supply beach towels, so please plan to bring your own, they’re also available at local shops and retailers.
Are kitchens equipped?
Yes, every kitchen includes cutlery, dishes, glasses, bakeware, pots and pans, a toaster, can opener, coffee maker, teapot, microwave, full-size oven/range, refrigerator/freezer with icemaker, and dishwasher. Let us know if you need something and we’ll do our best to help.
How are bathrooms supplied?
Each bathroom includes face cloths, hand towels, bath towels, and bath mats, along with trash bags, bathroom tissue, facial tissue, and bath soap. Most accommodations do not include hairdryers, but loaners are available in the office to borrow during your stay.
Do rentals have washers and dryers?
Almost all accommodations have in-unit washers and dryers, though some do not. Our website lists this information for each property. When a washer/dryer isn’t in the unit, convenient coin operated laundry facilities are available on-site.
Do we have to clean before we leave?
No. We simply ask that you load and start the dishwasher, take your garbage down the trash chute, turn off lights and small appliances, and make sure all windows and doors are closed and locked. Stop by the office if you need extra garbage bags or dishwasher detergent for a final load.
My family is staying next door. May we move items from one rental to another?
No. Each vacation rental is privately owned and inventoried, and is someone’s second home. Please don’t remove or move items between units. Let us know right away if something is broken or damaged, you may be charged for missing or damaged items.
Do you rent cribs, high chairs, strollers, or other baby items?
We don’t rent these items ourselves, but we work with trusted local vendors who deliver directly to your rental:
- Baby’s Away — (727) 498-1124 or (800) 252-0254
Baby’s Away: https://babysaway.com/locations/tampa-st-pete - Visiting Baby
Visiting Baby: http://www.visitingbaby.com/
In our experience, Baby’s Away maintains high standards of product safety, sanitization, and service. Both vendors also rent beach equipment such as chairs and coolers.
Is beach gear available to rent?
Yes. Beach Service West rents cabanas, umbrellas, and wood beach loungers directly on the sand, serving John’s Pass/Madeira Beach north through North Redington Beach and Indian Shores.
Beach Service West: https://www.beachservicewest.com/
What happens if I need maintenance, housekeeping, or notice a problem during my stay?
Please contact the office where you picked up your keys as soon as possible, our maintenance and housekeeping staff are here to help, including showing you how to operate appliances or electronics if needed. For after-hours emergencies, contact our emergency service line.
Where can we find more information on the property and local area?
Every accommodation includes a JC Resorts Guest Information Directory with helpful details on operating appliances, where things are located in the building, local TV stations, golf courses, grocery stores, attractions, local restaurants, and more.
How do we get around the area?
The Suncoast Beach Trolley (PSTA) runs the length of Gulf Blvd from Clearwater Beach down to Pass a Grille, with stops throughout North Redington Beach, Indian Shores, Indian Rocks Beach, and Madeira Beach. Uber, Lyft, and bike or golf cart rentals are also popular ways to get around, and many guests enjoy simply walking.
Do I need a car?
A car is helpful if you plan to explore Tampa, St. Petersburg, or Clearwater, but it isn’t required if you’re mainly staying on the beach.
Where can I grocery shop?
Publix and Winn-Dixie both have locations in Madeira Beach, just a short drive from any JC Resorts property.
Are there restaurants and shops nearby?
Yes. John’s Pass Village & Boardwalk in Madeira Beach offers over 100 shops, restaurants, and water-related businesses, and each surrounding beach town has its own local dining and shopping favorites.
Where is the nearest airport?
St. Pete/Clearwater International Airport (PIE) is the closest option and is approximately a 30-minute drive from the JC Resorts properties. The airport is served by Allegiant Air and other carriers. For airport information, visit fly2pie.com or call 727-453-7800.
Tampa International Airport (TPA) is approximately a 45-minute drive, depending on traffic and the location of your rental. For airport information, visit tampaairport.com or call 813-870-8700.
Is there medical care nearby?
Largo Medical Center is roughly 15-20 minutes from most JC Resorts properties, and there are several urgent care centers closer by along Gulf Blvd and Walsingham Rd.
Is red tide a concern?
Red tide conditions can vary throughout the year along the Gulf Coast. For current conditions before or during your stay, we recommend checking the Florida Fish and Wildlife Conservation Commission (FWC) website.
FWC Red Tide Status: https://myfwc.com/research/redtide/
What are popular things to do nearby?
Guests love spending time at the beach right outside their door, exploring John’s Pass Village and Boardwalk, deep sea fishing and dolphin watching charters, and the seasonal festivals and events that happen throughout the year across Madeira Beach, Indian Shores, and Indian Rocks Beach.
Helpful reminders
No glassware, glass bottles, or containers are allowed on pool or spa decks, or in the pool, spa, grill, or tennis areas at any JC Resorts property. Beach communities do not allow glassware or glass containers on the beach, and no items may be left on the beach overnight, anything left after dark may be collected by the municipality and disposed of. Grills are not allowed upstairs or on balconies.
What is JC Resorts?
JC Resorts is part of the Prime Vacations family, offering beachfront vacation condos across North Redington Beach, Indian Shores, Indian Rocks Beach, and Madeira Beach in the St. Pete/Clearwater and Tampa Bay area. Since 1981, we’ve provided in-person check-in and on-site guest services for families looking for a genuine Gulf Coast beach vacation.